Shipping Policy

At Raw Luxe by Nana, every order is prepared with the utmost care to ensure you receive exceptional quality.

Order Processing

Because each order is carefully prepared, please allow 10–15 business days for processing and delivery.

Before your order is shipped, every bundle undergoes a quality inspection and is gently cleansed to ensure it meets our premium standards.

Once your order has been prepared, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Delivery times may vary depending on your location and the shipping carrier.

While we strive to deliver every order within the estimated timeframe, occasional delays caused by customs, weather conditions, holidays, or the carrier are beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email so you can monitor your package throughout its journey.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Raw Luxe by Nana is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

Once your order has been shipped and handed over to the shipping carrier, Raw Luxe by Nana is no longer responsible for lost, stolen, delayed, or damaged packages during transit.

If you experience an issue with your delivery, we encourage you to contact the shipping carrier directly using your tracking information.

If you need assistance locating your package or filing a claim with the carrier, our team will be happy to provide any information available to help facilitate the process.

Questions

If you have any questions regarding shipping, our team is always happy to assist you.

Email: info@rawluxebynana.com