Returns & Refund Policy

Effective Date: JUNE.19.2026

At Raw Luxe by Nana, we are committed to providing premium-quality authentic raw hair. Due to the nature of our products and for hygiene reasons, please review our policy carefully before placing your order.

All Sales Are Final

For hygiene and quality assurance reasons, all sales are final.

We do not accept returns, exchanges, or refunds for products that have been delivered.

Please carefully review your order before completing your purchase, including the selected texture, length, quantity, and shipping information.

Incorrect or Defective Orders

If you receive an item that is incorrect or defective due to an error on our part, please contact us within 48 hours of receiving your order.

To help us assess your request, please include:

  • Your order number.
  • Clear photos of the product received.
  • A brief description of the issue.

Once your request has been reviewed and approved, we will provide an appropriate solution.

Used or Altered Products

We cannot accept any claims for products that have been:

  • Worn
  • Installed
  • Washed
  • Colored
  • Bleached
  • Cut
  • Chemically treated
  • Altered in any way

Please inspect your order carefully before making any modifications to the hair.

Order Cancellations

Orders cannot be canceled or modified once they have been placed, as processing begins shortly after your purchase.

Contact Us

If you have any questions regarding this policy, please contact us at:

Email: info@rawluxebynana.com